Playbooks
How to Learn a Menu in a Second Language
Three problems stacked on each other, and each needs a different fix. The fifty phrases to learn first, and which words are worth real pronunciation effort.
Lawrence Arya··11 min
Playbooks
How to Memorise Table Numbers and the Floor Plan
Nobody teaches this and everyone gets caught by it. Why the numbering makes no sense, the three-pass method, and the redraw exercise that finds tomorrow's mistakes.
Lawrence Arya··11 min
Playbooks
How to Train a New Server in One Week
Five shifts and a busy floor. The sequence that works teaches the room, the till and the flow before the menu, which is the reverse of what most places do.
Lawrence Arya··10 min
Playbooks
What to Say About a Dish You Have Never Tasted
Bluffing and freezing are both worse than the third option. Describe, attribute, offer: the eight-second answer, and where guessing is never acceptable.
Lawrence Arya··11 min